Welcome to Cielo Health (“Cielo”)

Committed to Protecting Your Privacy

This Privacy Policy describes how Cielo Health (“Cielo,” “we,” “our,” or “us”) collects, uses, and discloses your
personal information when you access or use our website and associated services (the “Services”). Cielo Health is a
technology and administrative services platform. We are not a healthcare provider and do not independently offer
clinical care. All medical services accessed through our platform are provided exclusively by independently owned
and operated professional corporations or licensed medical groups and their affiliated clinicians (“Professional
Entities”) in accordance with applicable state and federal laws.

By accessing or using the Services, you acknowledge and consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Identifiers – name, date of birth, contact info, and demographic details

Health Information – medical history, symptoms, medications, intake form responses

Financial Information – payment details, billing info, and transaction history

Technical Information – IP address, browser type, device ID, and usage data

Communications – messages and support inquiries you send to us

2. HOW WE USE YOUR INFORMATION

We may share your information with:

Facilitate coordination with licensed providers

Support operations (e.g., scheduling, prescription shipping, billing)

Improve your user experience

Respond to support requests

Comply with legal and regulatory obligations

Analyze trends and improve platform performance

3. HOW WE SHARE INFORMATION

We may share your information with:

Licensed providers affiliated with the Professional Entities

Pharmacy and fulfillment partners

Technology, analytics, or payment processors

Government or law enforcement as required by law

Successors in a merger, acquisition, or similar transaction

We do not sell or rent your personal information.

4. SECURITY MEASURES

We implement industry-standard safeguards to protect your data. However, no system is entirely secure. Please take
steps to protect your own information online.

5. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may:

Request access to your data

Request correction or deletion

Object to or restrict certain processing

To exercise your rights, email: contact@joincielo.health

6. MEDICAL DATA AND TELEHEALTH

All healthcare services are delivered by licensed providers affiliated with the Professional Entities. Cielo Health is not
involved in clinical decision-making. All health information is handled in accordance with HIPAA and applicable law.

7. CHILDREN’S PRIVACY

Our Services are not intended for anyone under 18. We do not knowingly collect personal data from minors without
verified parental consent.

8. STATE-SPECIFIC PRIVACY DISCLOSURES

Additional rights may apply depending on your state. Contact us for more information.

9. CHANGES TO THIS POLICY

We may update this policy. Continued use of our Services confirms your acceptance of any updates.

10. CONTACT US

Cielo Health
Email: contact@joincielo.health
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702
Hours: Monday to Sunday, 9:00am – 8:00pm (Eastern Time)

This Privacy Policy clarifies that Cielo Health is a technology and administrative platform and that clinical services are
delivered solely by independently licensed professional entities. Cielo Health is not a professional corporation
and does not provide medical care.

Last Updated: 12/12/2025