Privacy Policy

Welcome to Cielo Health (“Cielo”)

Committed to Protecting Your Privacy

This Privacy Policy describes how Cielo Health (“Cielo,” “we,” “our,” or “us”) collects, uses, and discloses your
personal information when you access or use our website and associated services (the “Services”). Cielo Health is a
technology and administrative services platform. We are not a healthcare provider and do not independently offer
clinical care. All medical services accessed through our platform are provided exclusively by independently owned
and operated professional corporations or licensed medical groups and their affiliated clinicians (“Professional
Entities”) in accordance with applicable state and federal laws.


By accessing or using the Services, you acknowledge and consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Identifiers – name, date of birth, contact info, and demographic details

Health Information – medical history, symptoms, medications, intake form responses

Financial Information – payment details, billing info, and transaction history

Technical Information – IP address, browser type, device ID, and usage data

Communications – messages and support inquiries you send to us

2. HOW WE USE YOUR INFORMATION

We may share your information with:

Facilitate coordination with licensed providers

Support operations (e.g., scheduling, prescription shipping, billing)

Improve your user experience

Respond to support requests

Comply with legal and regulatory obligations

Analyze trends and improve platform performance

3. HOW WE SHARE INFORMATION

We may share your information with:

Licensed providers affiliated with the Professional Entities

Pharmacy and fulfillment partners

Technology, analytics, or payment processors

Government or law enforcement as required by law

Successors in a merger, acquisition, or similar transaction

We do not sell or rent your personal information.

4. SECURITY MEASURES

We implement industry-standard safeguards to protect your data. However, no system is entirely secure. Please take
steps to protect your own information online.

5. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may:

Request access to your data

Request correction or deletion

Object to or restrict certain processing

To exercise your rights, email: contact@joincielo.health

6. MEDICAL DATA AND TELEHEALTH

All healthcare services are delivered by licensed providers affiliated with the Professional Entities. Cielo Health is not
involved in clinical decision-making. All health information is handled in accordance with HIPAA and applicable law.

7. CHILDREN’S PRIVACY

Our Services are not intended for anyone under 18. We do not knowingly collect personal data from minors without
verified parental consent.

8. STATE-SPECIFIC PRIVACY DISCLOSURES

Additional rights may apply depending on your state. Contact us for more information.

9. CHANGES TO THIS POLICY

We may update this policy. Continued use of our Services confirms your acceptance of any updates.

10. CONTACT US

Cielo Health
Email: contact@joincielo.health
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702
Hours: Monday to Sunday, 9:00am – 8:00pm (Eastern Time)


This Privacy Policy clarifies that Cielo Health is a technology and administrative platform and that clinical services are
delivered solely by independently licensed professional entities. Cielo Health is not a professional corporation
and does not provide medical care.


Last Updated: 12/12/2025

Terms of Service

TERMS OF SERVICE
Last Updated: December 15, 2025

  1. Acceptance of Terms Welcome to JoinCielo.Health (the "Company," "we," "us," or "our"). By accessing or using our website, mobile application, or telehealth services (collectively, the "Services"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Services.

  2. Nature of Telehealth Services JoinCielo.Health connects patients with licensed healthcare providers ("Providers") for telehealth consultations.
    • Not for Emergencies: THE SERVICES ARE NOT INTENDED FOR MEDICAL EMERGENCIES. IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
    • Provider Independence: Providers are independent practitioners. The Company provides the technology platform but does not practice medicine. The advice you receive is the sole responsibility of the Provider.
    • Provider Network: JoinCielo.Health is contracted with MD Integrations. Please use the following link to access their website: https://mdintegrations.com/about
    • Technology Failures: You acknowledge that telehealth services rely on technology that may fail. We are not liable for lost connections or data delays.

  3. Mobile Messaging Terms (A2P 10DLC Compliance) By consenting to JoinCielo.Health SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of JoinCielo.Health through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
    • Service-Related Messages: May include updates, alerts, and information (e.g., order updates, account alerts, appointment reminders).
    • Marketing Messages: May include promotions, specials, and other marketing offers (e.g., cart reminders).
    • Voluntary Participation: You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with JoinCielo.Health. Your participation in this program is completely voluntary.
    • Charges: We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.
    • Frequency: Message frequency varies.
    • Opt-Out: You may opt-out of the Service at any time. Text the single keyword command STOP to our number or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.
    • Help: For Service support or assistance, text HELP to our number or email contact@ joincielo.health.
    • Carrier Liability: Carriers are not liable for delayed or undelivered messages.

  4. User Eligibility & Account Security You must be at least 18 years of age to use our Services. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

  5. Privacy Practices Your use of the Services is also subject to our Privacy Policy and, if you are a patient, our HIPAA Notice of Privacy Practices. Please review these documents to understand how we collect, use, and store your information.

  6. Limitation of Liability TO THE FULLEST EXTENT PERMITTED BY LAW, JOINCIELO.HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

  7. Governing Law These Terms shall be governed by the laws of the State of Florida, without respect to its conflict of laws principles.